This policy determines the cancellation terms & conditions for a passenger/drivers, for their trips to be taken or performed.

PASSENGER

Point to point booking

In the event that you use GOA Taxi App, you authorizes us to make use digital payments (UPI / Debit Credit Card / Net banking) which are ease of use. A standard cancellation fee to cover the cost of administering the booking and subsequent cancellation will be levied. The amount of the cancellation fee is a combination of direct or percentage based fees depending upon the scenarios generated. For now to start with it is a direct fee.

IThe cancellation fee shall be payable upon each booking which is made and subsequently canceled. A minimum charge of the relevant tariff will be applied if you have pre-booked and canceled after 3 minutes, service charges + GST.

Cancellation of the transport provider anywhere in the state of GOA, should not be challenged in any court of law & that depending upon availability of vehicles which is completely accepted by you and you won’t held us liable for any action, whatsoever in this respect.

You are also to be informed that you need to pay the Parking Charges in areas e.g. Dabolim Airport, Premium District Areas in GOA, etc.., where this kind of pricing is mandatory by relevant Government body / Authority

Point to Point Schedule booking

Cancellation before 60 min from planned start time / before cab allocation.

There are no fees applicable in case the request received before 60 min from the planed start time.

Cancellation within 60 min from scheduled start time/ After cab allocation / Cancellation on / after scheduled start time and before cab reach to the pickup point. Service charges will be applicable as a cancellation fee. These fees will be settled to the taxi owner / driver and remaining with GOA Taxi for the handling charges and taxes part.

No Show/cancellation on / after planned start time and cab already reached to the pickup location. Service charges will be applicable as a cancellation fee. This fees will be settled as 50% to the taxi owner / driver and remaining amount will be settle for GOA Taxi for request handling charges including tax. More than 2 times cancellation, the driver will be de-registered & not allowed to re-register until Rs. 500 is paid.

DRIVER

Driver is central point of the service and we being into service industry needs to adhere to certain industry practices and keep in control the strict discipline to be able to give that standards to the services seeked from passengers. Following are cancellation policies

Point to point booking

Cancellation before or within 60 min from planned start time/ After cab allocation and before cab reach to the pickup point.

Minimum INR 200 will be applicable as a cancellation fee. This fees will be settled as INR 100 to the rider as a good will gesture and remaining INR 100 with GOA Taxi for the handling charges and taxes part.

Cancellation on / after planned start time and cab not yet reached to the pickup location

Minimum INR 200 will be applicable as a cancellation fee. This fees will be settled as INR 100 to the rider as a good will gesture and remaining INR 100 with GOA Taxi for the handling charges and taxes part.

REFUND POLICY

This policy determines the REFUND Policy with Terms & Conditions for a passenger, for their respective rides to be taken or performed on GOA Taxi platform.

In the event that you use GOA Taxi App for booking, due to known circumstances you cancel your ride, then the paid amount would be automatically added to the GOA Taxi Wallet. This GOA Taxi Wallet can be reused for further booking of the cabs for paying the conveyance fees for further rides. This Balance which will be added would be updated after deducting the cancellation charges as applicable. The amount of the cancellation fee is a combination of direct or percentage based fees depending upon the scenarios generated. For now to start with it is a direct fee.

In case the ride is canceled by the driver, the paid amount will be added to GOA Taxi Wallet straight away & can be used for further rides.

In case of any failed transaction depending upon the time of disconnect of the payment process due to network failure/server issue or bank issue, the same would be credited through payment gateway or settled by your bank to your payment instrument (Credit card, Debit card, etc..) or it will get credited to your GOA Taxi Wallet.

In case you want refund of all the money from GOA Taxi Wallet, The refund process of the eligible transactions (maximum of available balance) will be initiated by the user from the Goa Taxi App, through “REFUND” option in the mobile app. The requested balance will be refunded to user’s account from which the transaction has been made after deducting the bank charges.

REFUND of the balance would be done after applicable charges/taxes are being deducted. Please make sure that you get your refund money calculations accordingly. There are standard 7-8 working days of policy for the same, should not be challenged in any court of law & that depending upon availability of vehicles.

The refund request will be processed within 7-8 working days from GOA Taxi and it will be credited to beneficiary account as per the bank standard refund policies.