GOA Taxi Terms & Conditions & Guidelines for Drivers/Taxi Owners/Operators

We hereby like to receive a deem acceptance as a consent from every individual taxi owner, driver, operator under the GOA Taxi platform to adhere to the following terms & conditions along with certain guidelines laid down by the Directorate of Transport Goa. Kindly note that this document can be updated from time to time basis as and when there are updates from management or directions from Government departments.

Government mandated terms and conditions as provided on the "Taxi App System" shall be mandatory be applicable to the GOA Taxi Drivers / Taxi Owners / Operators, and they understand and acknowledge the same while registering with GOA Taxi App during the process of profile creation.

GOA Taxi Drivers / Taxi Owners / Operators need to follow a strict guidelines for digital documentation (registration through the Driver App) along with complying to a verified process being supervised by M/s Goa Electronics Limited and the Department of Transport Goa at the time of enrollment in the system and during the business execution.

GOA Taxi drivers need to comply with the proper dress code on duty as per guidelines issued by the Directorate of Transport. The color choice available is either white or khaki.

GOA Taxi drivers/ Taxi Owners / Operators need to follow the most ethical practices of observing rules and regulations so that tourists/passengers feel being safe and serviced properly in line with the Goan Culture “Athiti Devo Bhavo”

GOA Taxi drivers/ Taxi Owners / Operators need to comply with all regulatory frameworks like RTO Tax, vehicle insurance, vehicle fitness certificate, Driving license possession, transport permits and PUC all the time with all other mandatory compliance as laid down by the Department of Transport Goa.

GOA Taxi drivers need to maintain a strict discipline of road driving, no harsh tone while talking to the GOA Taxi passengers reach out for any information needed to asked or provided. GOA Taxi Drivers/ Taxi Owners / Operators need to adhere to some social discipline of being courteous and professional to all our customers and members of the public, Act in a manner that is not likely to bring GOA Taxi into dishonor, presentable manner of cheerfulness, Timely Pickup & Drop, Communicate with Passengers in a friendly manner, Fulfil their commitments once they have accepted a GOA Taxi Duty, Face Disciplinary Action if not adhere to Timely Guidelines & Auctioning it, Give a Customer Experience that will make them avail our Services Again with a smile.

GOA goes strictly as per guidelines laid down by the transport department & would not tolerate any indiscipline, of what so ever nature, with a limited or full ban on GOA Taxi Driver duties from GOA Taxi app if found guilty. Following are the major considerations of violations.

1. Mental or Sexual harassment [This will be treated as per the judiciary procedures]

2. Refusal of service;

3. Using derogatory or harassing language directed at passengers;

4. Fighting with passengers over balance fares.

5. Usage of alcohol or any other substances which impacts the riders' safety and ride.

GOA Taxi driver cannot ask for any payment apart for the charges shown on the App at the end of the trip, as the mobile app rates are calibrated as per the notified rates of Department of Transport & fully complies with all the guidelines

Taxi owners / operators shall ensure that they have done their drivers police verification report, self-attested copies of their KYC IDs like PAN card, Passport / Voter ID /Aadhar card, local address and contact details of two family members. This information will be kept safe and shared with other agencies only as per the GOA Taxi Data security policy.

KYC and background verification shall be mandatory to the individual/operator & owner of Taxis.

GOA Taxi charges are published on the App and Web portal. All Drivers/ Taxi Owners / Operators shall perform their respective duties as per the billing shown in the APP.

GOA Taxi allows only a motor cab which has a valid fitness certificate issued by the Transport Department and has an engine capacity of 998 CC above in case of a petrol or diesel vehicle. The GOA Taxi should be driven on clean-fuel electric battery operated / petrol / diesel. The taxi should meet emission standards as prescribed from time to time by the Directorate of Transport Goa. The taxi should have updated and valid Pollution Under Control Certificate (PUC).

GOA Taxi allows enrollment of taxis in the following category of as per the new guidelines of Directorate of Transport, Goa State transport authority.

1. AGT (All Goa Tourist)

2. All India Tourist Permit AITP taxis

Taxi owners / operators registered vehicles would have to comply with the fuel specified for the city while operating for GOA Taxi for intra city transport on long term hiring/ leasing, for ferrying tourists, local passengers, employees of government / private companies etc.

The GOA Taxi enrolled Driver shall have adequate knowledge of the roads and routes of Goa so that the passengers are not inconvenienced.

The GOA Taxi enrolled Driver shall be of good moral character without any criminal record. Any person who has been convicted within the past seven years of driving under the influence of drug or alcohol, also has been convicted at any time for any cognizable offence under the Criminal Code of Procedure 1973 including fraud, sexual offenses, use of a motor vehicle to commit a cognizable offence, a crime involving property dispute and / or theft, acts of violence or acts of terror must not be engaged by the Operator / Taxi owner.

Touting | Hijacking is not allowed for any of the taxis in business in the state of Goa & will be seriously dealt with.

Taxi owners / operators shall ensure that, their taxis shall be suitably insured commercially as prescribed from time to time under applicable Laws of India.

Taxi owners / operators shall ensure that, their taxis have a valid permit issued by the State Transport Authority under section 74 of the MV Act, to operate as a taxi. The permit issued by the transport authority shall be displayed at a prominent place in the taxi preferably near the rear view mirror for visibility.

Taxi owners / operators shall adhere to the provisions of the Motor Vehicle Act, 1988 and the rules framed there under and the terms and conditions prescribed by the Transport department from time to time for providing taxi services.

Taxi owners / operators shall ensure that their drivers shall not drive under the influence of drugs, liquor, psychotic medicines or any such prohibited materials.

Taxi owners / operators shall ensure that their drivers shall not drive when contracted with contagious diseases or conjunctivitis. The Driver shall adhere to all safety norms as may be made applicable from time to time

The GOA Driver Taxi is permitted to fly within the geographical limits of the Goa as per the guidelines of Transport Department of the State concerned. Out of state travel will be as per the permit granted.

If the driver/ Taxi owners / operators intentionally uses or causes or allows a taxi to be used in any manner not authorized by the permit or provisions mentioned herein, the driver and taxi owners / operators shall be jointly and severally responsible for any injury, harm, offence or crime committed by any person, including the driver.

The Driver/ Taxi owners / operators shall undertake to indemnify and protect the GOA Taxi and Directorate of Transport from and against all actions, suites, proceedings, losses, costs, damages, charges, claims and demands of any nature and description, act or omission of the Driver/ Taxi owners / operators or its employees or, during the engagement of it’s business with GOA Taxi.